SUPPLY CHAIN
FROM SUPPLIER.
TO CUSTOMER.
AND BACK AGAIN.
From supplier orders and quality control to international
transport, customs, warehousing, fulfillment and returns —
we look at the complete physical flow of the product.
Every step matters. So does every handover.
END-TO-END PRODUCT FLOW
SOURCE → CUSTOMER → RETURN
01
→ SOURCE & ORDER
SUPPLIER · PROCUREMENT · PURCHASE ORDER · PRODUCTION
02
→ QUALITY & PACKAGING
QC ON SITE · PRODUCT CHECK · PACKAGING · LABELING
03
→ TRANSPORT & CUSTOMS
FREIGHT · DOCUMENTATION · IMPORT · CUSTOMS CLEARANCE
04
→ WAREHOUSE
INBOUND · RECEIVING · STORAGE · INVENTORY
05
→ FULFILLMENT
PICK · PACK · SHIPPING · CARRIER INTEGRATION
06
→ RETURNS
RETURN · RECEIVING · INSPECTION · RE-INVENTORY
PHYSICAL GOODS · DATA · PROCESSES
NONDOM
THE PRODUCT
JOURNEY
JOURNEY
ONE PRODUCT.
ONE CONTINUOUS PROCESS.
01
SUPPLIER
ORDER · PRODUCTION
02
QC
CHECK · APPROVE
03
PACKAGING
PACK · LABEL
04
TRANSPORT
FREIGHT · DOCUMENTS
05
CUSTOMS
IMPORT · CLEARANCE
06
INBOUND
RECEIVE · STORE
07
PICK & PACK
PICK · PACK
08
CARRIER
SHIP · TRACK
09
RETURNS
CHECK · RE-INVENTORY
PHYSICAL FLOW
PRODUCT → TRANSPORT → WAREHOUSE → CUSTOMER → RETURN
Goods have to move reliably through every physical step
of the supply chain.
DATA FLOW
ORDER → PRODUCT DATA → INVENTORY → SHIPMENT → RETURN
Information has to move with the product —
accurately, consistently and at the right time.
SOURCE → CONTROL → MOVE → STORE → FULFILL → RETURN
THE ENTIRE PRODUCT JOURNEY
START WITH THE BOTTLENECK
WHERE DOES YOUR PRODUCT FLOW
SLOW DOWN?
You do not need to redesign the entire supply chain because
one part is not working. Start with the symptom.
Where are you losing time, money, quality or control?
01
TIME
WHERE ARE PRODUCTS WAITING?
Delays often become visible at one point,
even though the real cause started earlier in the process.
Supplier Delays · QC Waiting · Customs Holds ·
Inbound Queues · Picking Delays
02
COST
WHERE IS MONEY BEING LOST?
Poor packaging, unnecessary handling,
inefficient transport or warehouse processes
can create costs long before they become visible.
Freight · Handling · Storage · Repacking ·
Picking · Returns
03
QUALITY
WHERE DO ERRORS ENTER THE PROCESS?
Wrong quantities, damaged goods, poor labeling
or incorrect packaging usually create problems
further down the chain.
QC · Packaging · Labeling · Quantities ·
Damages · Product Accuracy
04
CONTROL
WHERE DO YOU LOSE VISIBILITY?
If the physical product and the available information
stop matching, reliable planning and execution
quickly become difficult.
Inventory · Status · Documents · Tracking ·
WMS · Returns
THE REAL
PROBLEM
PROBLEM
THE PROBLEM IS OFTEN NOT IN ONE STEP.
IT'S BETWEEN THE STEPS.
A warehouse problem can start with the supplier.
A customs delay can start with missing product information.
A picking problem can start with packaging or labeling.
A return problem can expose an issue that began during fulfillment.
The visible symptom and the real cause are not always in the same place.
EXAMPLE · FOLLOW THE PROBLEM
SYMPTOM → ROOT CAUSE
01 · SYMPTOM
SLOW INBOUND
Goods arrive but receiving takes too long.
02
LOOK UPSTREAM
Check packaging, labeling and shipment preparation.
03
FIND THE GAP
Cartons, labels or information do not match warehouse requirements.
04
FIX AT SOURCE
Correct the process before the shipment leaves the supplier.
05 · RESULT
FASTER INBOUND
The warehouse improves without rebuilding the warehouse.
START WHERE IT HURTS.
THEN FOLLOW THE PROCESS.
THEN FOLLOW THE PROCESS.
Sometimes the answer is at the warehouse.
Sometimes it is at the supplier, in the packaging,
in the transport process or in the data moving with the goods.
We find the cause before deciding what needs to change.
SYMPTOM → PROCESS → ROOT CAUSE → FIX
FIX THE CAUSE. NOT JUST THE SYMPTOM.
WAREHOUSE OPERATIONS
PHYSICAL
+ DIGITAL
+ DIGITAL
A WAREHOUSE IS A PHYSICAL
AND DIGITAL SYSTEM.
Warehouse performance is created where physical infrastructure,
operational processes and technology work together.
Every physical movement needs a corresponding system process.
If those worlds do not tell the same story,
the warehouse does not work as one system.
01
RECEIVE
DELIVERY · DOCUMENTS · QUANTITY
02
IDENTIFY
SCAN · EAN · PRODUCT
03
STORE
LOCATION · STOCK · WMS
04
ALLOCATE
ORDER · INVENTORY · TASK
05
PICK
ROUTE · SCAN · CONFIRM
06
PACK
CONTROL · CARTON · LABEL
07
SHIP
CARRIER · HANDOVER · STATUS
PHYSICAL OPERATION
GOODS · PEOPLE · SPACE
01
Warehouse Layout
GOODS FLOW · DISTANCES · OPERATIONAL AREAS
02
Racking & Shelving
STORAGE · CAPACITY · ACCESS
03
Slotting
LOCATION · VELOCITY · PICK DISTANCE
04
Picking & Packing
ROUTES · PACKING · QUALITY CONTROL
05
Workstations
SCANNERS · LABEL PRINTERS · PACKING STATIONS
CONNECTED
ERP / WMS
ONE SYSTEM
DIGITAL OPERATION
DATA · SYSTEMS · CONTROL
01
Warehouse Management
INVENTORY · LOCATIONS · TASKS · WORKFLOWS
02
Order Management
ORDERS · ALLOCATION · STATUS · CONTROL
03
Inventory & Product Data
STOCK · PRODUCTS · EAN · AVAILABILITY
04
Invoicing & Processing
DOCUMENTS · INVOICES · COMMERCIAL PROCESS
05
Shipping & Carrier Integration
LABELS · CARRIERS · SHIPPING · TRACKING
EXPERIENCE
IN OPERATION
IN OPERATION
WORKING WITH proMO
SINCE 2013.
proMO is not a system we discovered for this website.
It has been part of real warehouse and e-commerce operations
for more than a decade. NONDOM brings that practical experience
into system design, implementation, integration and daily operation.
The software is connected to the process — not treated
as a separate IT project.
01 / INBOUND
RECEIVE & STORE
Goods receipt, identification, warehouse locations and inventory.
02 / INVENTORY
MANAGE STOCK
Products, quantities, availability and warehouse information.
03 / COMMERCIAL
ORDER & INVOICE
Order processing and invoicing connected to warehouse execution.
04 / SHIPPING
PACK & SHIP
Shipping processes, labels, carrier connections and handover.
THREE WORLDS
ONE OPERATION
ONE OPERATION
THIS IS WHERE THE THREE
NONDOM WORLDS MEET.
NONDOM WORLDS MEET.
A modern warehouse is simultaneously a logistics operation,
a technology environment and part of the commerce infrastructure.
The value is created by connecting all three.
SUPPLY CHAIN
PHYSICAL OPERATION
Layout · Storage · People · Receiving · Picking · Packing · Shipping
TECHNOLOGY
DIGITAL OPERATION
ERP · WMS · Databases · Infrastructure · Scanners · APIs
E-COMMERCE
COMMERCIAL OPERATION
Orders · Products · Inventory · Invoicing · Marketplaces · Returns
THE
PRINCIPLE
PRINCIPLE
THE SOFTWARE HAS TO FIT THE OPERATION.
NOT THE OTHER WAY AROUND.
NOT THE OTHER WAY AROUND.
PHYSICAL OPERATION → DIGITAL OPERATION → COMMERCIAL OPERATION
NONDOM × proMO · OPERATOR. NOT OBSERVER.
ONE PROBLEM IS ENOUGH TO START
DON'T EXPLAIN THE
WHOLE SUPPLY CHAIN.
JUST TELL ME WHERE IT HURTS.
You don't need a finished project plan or a complete
specification. Tell me what is too slow, too expensive,
unreliable or simply not working.
I'll look at the process around it.
LET'S LOOK AT IT →
01
SUPPLIER
TOO SLOW · UNRELIABLE · WRONG OUTPUT
02
QUALITY
DEFECTS · QUANTITIES · PACKAGING
03
TRANSPORT
COST · DELAYS · COORDINATION
04
CUSTOMS
DOCUMENTS · DATA · CLEARANCE
05
WAREHOUSE
INBOUND · INVENTORY · PRODUCTIVITY
06
FULFILLMENT
PICKING · PACKING · SHIPPING
07
RETURNS
COST · PROCESS · RE-INVENTORY
THE
APPROACH
APPROACH
FIRST THE PROBLEM.
THEN THE SOLUTION.
Maybe the answer is one small process change.
Maybe we need to follow the problem across several steps.
And maybe it eventually requires a complete solution.
We decide that after we understand the cause — not before.
LISTEN → LOOK → UNDERSTAND → FIX
OPERATOR. NOT OBSERVER.